Golden Ticket Guide sells a digital product: access to a private Telegram channel containing three e-books. Because access is granted the moment you receive your invite link, the rules below apply.
1. The default rule — digital goods, access granted
Once your one-time Telegram invite link has been issued (shown on the confirmation screen and emailed to you), the digital product has been delivered and the purchase is non-refundable. By completing checkout you expressly consent to immediate delivery of the digital content and acknowledge that your statutory right of withdrawal under EU consumer-protection law ceases once performance has begun.
2. The exception — invite link never delivered
If, after a successful payment, you did not receive your invite link anywhere (not on the confirmation screen, not by email, not after using our self-service recovery page), contact us within 24 hours at contact@goldenticketguide.com. We will either:
- Deliver the invite link — manually resend a fresh, single-use invite to the email on your order; or
- Issue a full refund — if we cannot provide access within a reasonable time, we will refund your purchase in full to the original payment method.
Please include the email address and transaction ID you used at checkout so we can locate your order quickly.
3. Cancellation before launch
While the Service is in the pre-launch waitlist phase, no payment is taken and nothing to cancel exists. You can remove yourself from the waitlist at any time by replying to the launch email with "remove" or by emailing us directly.
4. Chargebacks and payment disputes
If you have an issue with your purchase, please contact us first — most problems can be resolved within a few hours. Initiating a chargeback or payment dispute without contacting us first will typically result in your access to the Channel being suspended while the dispute is investigated.
5. Access revocation and refusals
We may refuse an order or revoke Channel access without refund if we reasonably believe the Terms & Conditions have been materially breached — for example, by sharing the invite link publicly or redistributing the content.
6. How refunds are processed
Approved refunds are issued to the original payment method used at checkout. Depending on your UPI app or card issuer, refunds typically appear within 5–10 business days of approval.
7. Contact
All refund requests: contact@goldenticketguide.com. Full business contact details on the Contact page.